FAQ'S

Fundraising and Challenge FAQ's

If you can't find the answer to your question here, please email us at walk@sands.org.uk

Getting Started

Where and when is this challenge?

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This is a virtual challenge for everyone so you can do this throughout September at the best time for you. You can do this in your local area, park or gym. You can do this together with your friends and family.

If you want to complete your kilometres in a different way, if you want to run or jog, then go for it! Just be sure to post your progress and updates on your Fundraising page and on our Sands app so friends and family can cheer you on and we can see how you’re doing too! 

How do I sign up?

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To sign up to the challenge, register for your FREE t-shirt and fundraising pack here.

When you register, your fundraising page will be automatically set up for you.

Is there an entry fee?

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There is no entry fee for this challenge but we do however ask you to fundraise as part of your challenge.

Using the fundraising page set up for you when you register is the easiest way to collect sponsorship.

How do I get my free t-shirt?

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Once you register for the challenge and set up a fundraising page we will send you your free t-shirt. Please note it takes up to 10 working days to be delivered.

My t-shirt doesn't fit / I ordered a different size. Can you change it?

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Of course. Please email shop@shop-sands.org.uk to let us know what size you received, and what size you need. We'll then send a new t-shirt with an envelope to return the other.

When will I get my fundraising pack and t-shirt?

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You should receive your pack within 10 working days of signing up. If you don't, please email shop@shop-sands.org.uk and we can look into this for you.

Can I join an online community to connect with others that are doing the challenge?

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Yes! You can join our new Sands app so you can connect with others taking on the challenge and we will be there sharing updates and posts throughout the challenge.  We would love you to join, say hello and introduce yourself on the community. You can also:
  • Track your walks and post them directly to your page 
  • View, share and update your page, and download your unique QR code.
  • Celebrate your progress with your milestones badges light up.
  • Check out team and individual leaderboards
Alternatively, if you would like track your walks on Strava, you can join the Strava club here

Team

How do I set up a team?

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Once you're registered, you can create a team from within your personal dashboard. Follow these steps: 

1.  Simply log back into your account, go to your fundraising page
2. Find the ''Create a Team'' option on your page dashboard, tap on your profile settings and click ''Create a Team''. 
3.  Add your team details. Choose your team name, and add team photo or logo and a short story explaining why you are fundraising for Sands. 
4.  Set a team fundraising goal. Pick a realistic but inspiring team goal - you can always increase it if you hit it early! 
5. Invite others to Join! Share the team link with friends, family and colleagues. You can make your team page 'Public' to allow anyone to join a team direclty from your team page. 

Check out this page to see our video tutorial how to set up a team here

How do I join a team?

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To join a team that already exists, head over to a team members fundraising page and click 'Join Us' next to their profile photo. You can find all team pages for the challenge here


Incase you cannot join a team: You may not have updated your team settings. The team captain will have to update the team settings, therefore log into your profile and head over to your team page, click 'edit team page' and ensure that 'Yes' is selected under 'Allow anyone to join me team'.

If you would prefer to keep your group private, click 'Team Members' and copy and past the link there to send your friends & family a private invite link.

How do I make edits/changes to my team page? 

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The team captain can make edits/changes to your team page. 

To find your team page go to your team dashboard
On your dashboard you can: 

  • Find and share your team fundraising page link with friends and family, and share across social media including Facebook, X, and LinkedIn and also sending a personalised email. 
  • Find and share your team page QR code. 
  • View your team donations, add any offline donations and send a thank you to your donors. 
  • Edit your team page button if you would like increase your fundraising target. 
  • View all your team members and find the unique 'Invite others team' link to invite new members. 

My family and friends want to do the challenge with me. Can they have a t-shirt pack?

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No problem! Simply ask them to fill out the registration form and we will send them a pack. 

If they're not fundraising, you can buy additional t-shirts.

And then once they are set up you can create a team page or they can join your team if you have already set one up!

How do team rewards work?

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Team medals and a team certificate will be sent to the Team Captain after the challenge has ended.

To qualify for a medal, the team must raise £175 per team member. For example:

  • Raise £175 - receive 1 medal and a team certificate.
  • Raise £350 - receive 2 medals and a team certificate.
  • Raise £525 - receive 3 medals and a team certificate and so on. 

All medals and the team certificate will be posted to the Team Captain, who can then distribute the medals to team members. Only one team certificate will be printed and sent per team. If you would like additional copies, please get in touch and we'll be happy to provide more copies. 

Team Captains can keep track of their team's fundraising through their Team Page, where they can see both individual and overall fundraising totals as everyone works towards the goal together.

We will send the team captain a digitial certificate if you raise under £175 to your email. 

We will be sending out medals and certificate in the post by the end of October, and can take up to 10-14 working days.  If we need any additional information from you we'll be in touch. If you moved house, please us know by emailing walk@sands.org.uk 

Fundraising

Is there a fundraising target?

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We have no minimum or maximum amount that we would like you to raise. From our point of view, no matter how much money you raise, it will go towards supporting bereaved families across the UK.

Can I just raise money offline with a sponsorship form?

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Absolutely. You can collect sponsorship in any way you like. We simply recommend creating a fundraising page for this challenge as they’re easy and hassle-free, but if you’d like a sponsorship form, you can download one here. Your fundraising page is automatically created for you. 

Don't worry about filling in the serial number on the form. 

After the challenge ends, do scan and email this to us at walk@sands.org.uk so we claim any gift aid. If you’re not able to scan or send us a clear photograph, drop us an email anyway and we can let you know where to send your form to via the post.

You can either add your cash donations as a self donation to your online fundraising page or you can add them via the Sands website by clicking here. Make sure to add in the description that this is your sponsorship donations for your Walk 100k in September challenge. 

Please do not send cash in the post.

Match Giving -  My business/employer want to donate/match fund my fundraising. How do they do this?

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Wonderful news, that your employer would like to match fund you! The process varies a little between companies. If you can pop us an email over to walk@sands.org.uk, we'll be more than happy to provide them with any further information they might need. Thank you so much!  

How do I pay in my fundraising?

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All your donations and sponsorship on your fundraising page will be automatically transferred to Sands, so you don't have to do anything. The deadline for your donations and sponsorship is the 10th October 2026, and if you need more time please do let us know by emailing the team on walk@sands.org.uk 

If you’ve collected offline sponsorship, the easiest way to pay this to Sands is by donating on your fundraising page. 

If you would like to pay your fundraising another way,  you can donate via our website here: www.sands.org.uk/donate. Make sure to say that your money is for your Walk 100k in September challenge so that we can make sure it is added to your total.

 If you’ve completed a sponsorship form, do scan and email this to us at walk@sands.org.uk so we claim any gift aid, and then pay it into your fundraising page on the sponsors behalf. If you’re not able to scan or send us a clear photograph, drop us an email anyway and we can let you know where to send your form via the post

Will I get a reward?

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Anyone who raises £175 or more will recieve limited-edition medal and certificate after the challenge ends. There's nothing you need to do we'll autmoatically arrange this for you. 

Participants who raise less than £175 will recieve a digitial certificate by email after the challenge ends. 

We will be sending out medals and certificate in the post by the end of October, and can take up to 10-14 working days.  If we need any additional information from you we'll be in touch. If you moved house, please us know by emailing walk@sands.org.uk 

There will also be an opportunity to purchase a medal for a small fee to cover costs. We'll share details by email when available. 


How do team rewards work?
Team medals and a team certificate will be sent to the Team Captain after the challenge has ended.

To qualify for a medal, the team must raise £175 per team member. For example:

  • Raise £175 - receive 1 medal and a team certificate.
  • Raise £350 - receive 2 medals and a team certificate.
  • Raise £525 - receive 3 medals and a team certificate and so on. 

All medals and the team certificate will be posted to the Team Captain, who can then distribute the medals to team members. Only one team certificate will be printed and sent per team. If you would like additional copies, please get in touch and we'll be happy to provide more copies. 

Team Captains can keep track of their team's fundraising through their Team Page, where they can see both individual and overall fundraising totals as everyone works towards the goal together.

Challenge

How do I keep track of how many KMs I've done using the Sands app?

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The Walk 100K in September app makes tracking your walks very easy, if you haven't already got the apps download them on your phone now:

Get the iOS app

Get the Android app


1. Login using your the email address and password you used when you registered.
2. Then simply click the Purple button in the bottom right with the '+' sign on it and select: "Start a Live Walk"

This automatically track your walk's route, time and distance. You can share this and the app will keep track of the total this you've walked towards your 100K target!

Alternatively, you can add your kilometres manually on the app by selecting the purple + button and clicking on 'Log a walk manually'. In there you can add the distance you have covered.

How do I track my fitness manually?

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If you would like to track your kilometres and add them manually you can do so by using any tracker app or sports watch on your phone, and then going onto the Sands app, and selecting the purple + button and clicking on 'Log a walk manually'. In there you can add the distance you have covered. 

Once you're done for the day, mark off your kilometres on your paper tracker in your pack. You can download and printer the paper tracker here. Alteratively, if you wish to record your KM's offline you can use the paper tracker to help keep track that is included in your pack. 

Do I have to walk my kilometres, or can I run, job, climb or dance? 


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It’s up to you! We think most people will walk the kilometres, but if you want to complete them a different way, then go for it! Just be sure to post your progress and updates on your Fundraising page so friends and family can cheer you on and we can see how you’re doing too! 

Where can I find resources to help with the challenge? 


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We have lovely milestone badges that you can download and share on social media and your fundraising page so your friends and family can see your progress. 

Find all the resources here: LINK

Can I start late or early?


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Of course! So long as you complete 100 kilometres in 30 days, it doesn't matter if you start early, late or need to miss a day. Just abapt the challenge to work best for you. 

Do I have to prove I've completed the challenge?

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You don't need to prove you've completed the challenge and the distance - we trust you! You can post videos, pictures and updates on your fundraising page. Sharing updates is also great way to show those who have sponsorsed you that you're commited to completing the challenge.